Contact
A person answers.
No ticket number, no chatbot, no “we value your enquiry”. One working day, usually less.
hello@dreamsilkystudio.comRefunds are covered by the refund policy. Read it first — it’s short, and it’s honest about what we won’t do.
A file won't open
Send the order email and the file name. We'll re-issue the download, and if it's genuinely broken you get a full refund.
A question before you buy
Ask whether it works in your software, at your size, for your project. We'd rather answer than take a sale that ends in a refund.
Licensing and bulk
Classroom use, team licences, or a bundle that doesn't exist yet. Tell us the shape of it.